Frequently Asked Questions (FAQs)
1. What products do you offer?
We offer a wide range of products, including stylish apparel and essential health items. Our collection is regularly updated with the latest trends and high-quality wellness products.
2. How do I place an order?
Placing an order is easy! Browse our store, select the products you like, and add them to your cart. When you're ready, click "Checkout," fill in your shipping information, and complete your payment via GCash or CIMB online fund transfer.
3. How long does shipping take?
All orders may take 30-60 days or as stated in the website or Facebook page.
4. How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your order on our website or through the carrier's tracking system.
5. Are your health products safe to use?
Yes, all of our health products are sourced from trusted brands and are tested to ensure they meet safety and quality standards. Please follow the recommended usage instructions on the product packaging.
6. How do I contact customer service?
You can reach our customer service team by emailing us at shop.info@dq-builds.com or through our contact page. We strive to respond to all inquiries within 24–48 hours.
7. Will you be adding more products soon?
Yes! We regularly update our store with new apparel and health products. Check back often or subscribe to our newsletter for updates on new arrivals.
8. Is my personal information secure?
We take your privacy and security seriously. All transactions are encrypted, and your personal information is kept safe in accordance with our Privacy Policy.